General Questions
Multihead weighers :3 years ,not human damange for main electronic parts .
Others machine :1 year ,not human damange
CE certifications ,ISO ,UL certification for some parts .
Standard products :15-2odays
Customerized products :35-45 days after confirm drawing and details
There have enough parts in stock ,Usually 2 days after payments
Usually 2 kinds method
1,give us products and bags pictures ,bag weigh ,bag size .working capacity ,package soluation will be offer .after check with you and confirm .drawing will be made according factory plant .production will be arrange after confirm drawing ,testing will be arrange before delivery .
2.when you know your need very well ,just order machines directly .
Sales Questions
should be according customers request .usually,EXW or FOB
T/T .40% deposit ,60% balance before delivery .
We need to know your packaging products, packaging bags, bag size, precision requirements, production capacity, plant height, etc.
For new customer , don’t suggest become exclusive agent as new cooperation ,reason :customer need time to test our products in the markets . we also need time to help customers training
Exlcusive Agent should be after at less 1 year cooperation with Minimum sales
Shenzhen port ,Guangzhou port
After Purchase Questions
install vidoe will be sent to you before delivery
welcome to our company for training .if you don’t have enough time to come ,video and video meeting will arrange to you .still you without questions .
most parts for multihead weighers you can buy in locate markets .besides main boards ,control boards …
Parts under warranty will be cover by us.
others will be cover by customers .
If we need to install or all technicians need to be trained uniformly, we need to be trained, and the cost is paid by the customer
Getting Started Questions
products name &pictures ,bag weigh ,bag size,bag picture ,speed (working capacity ) and accuracy .
Free solution be offer to customer still custmer satisfy
Creative is our goal ,not only focus on machines .but move on customers need .
12 years parts availabilty,so universal parts can be found easy in the market too
yes ,some parts easy damange will be arranged .