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Questions You May Have

General Questions

Warranty time

Multihead weighers :3 years ,not human damange for main electronic parts .

Others machine  :1 year ,not human damange

Certifications

CE certifications ,ISO ,UL certification for some parts .

Production time

Standard products :15-2odays

Customerized products :35-45 days after confirm drawing and details

How long parts will be delivery

There have enough parts in stock ,Usually 2 days after payments

Cooperation method

Usually 2 kinds method

1,give us products and bags pictures ,bag weigh ,bag size .working capacity ,package soluation will be offer .after check with you and confirm .drawing will be made according factory plant .production will be arrange after confirm drawing ,testing will be arrange before delivery .

2.when you know your need very well ,just order machines directly .

Sales Questions

Sale term

should be according customers request .usually,EXW or FOB

Payment term

T/T .40% deposit ,60% balance before delivery .

What info we need before quotation

We need to know your packaging products, packaging bags, bag size, precision requirements, production capacity, plant height, etc.

Exclusive Agent

For new customer , don’t suggest become exclusive agent as new  cooperation ,reason :customer need time to test our products in the markets . we also need time to help customers training

Exlcusive Agent should be after at less 1 year cooperation with Minimum sales

Which port closed to us

Shenzhen port ,Guangzhou port

After Purchase Questions

How to install the machines

install vidoe will be sent to you before delivery

How to learn operation

welcome to our company for training .if you don’t have enough time to come ,video and video meeting will arrange to you .still you without questions .

After sale parts

most parts for multihead weighers you can buy in locate markets .besides main boards ,control boards …

Carrier fee

Parts under warranty will be cover by us.

others will be cover by customers .

Need us come to support

If we need to install or all technicians need to be trained uniformly, we need to be trained, and the cost is paid by the customer

Getting Started Questions

What info need before work

products name &pictures ,bag weigh ,bag size,bag picture ,speed (working capacity ) and accuracy .

Free Solutions

Free solution be offer to customer still custmer satisfy

Best condition

Creative is our goal ,not only focus on machines .but move on customers need .

How long parts availability

12 years parts availabilty,so universal parts can be found easy in the market too

Any free spare parts

yes ,some parts easy damange will be arranged .

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